Understanding the Order Process

Wave goodbye to laundry day and trips to the dry cleaner. Here’s how The Clean Wash simplifies the process for you.

Schedule

Schedule your pickup any day of the week—just give us 2 hours' notice! You can book through our online app, website, or by giving us a call.

You will receive a confirmation message along with your order number.



(800) 878-3697
care@thecleanwash.com

Pickup

We proactively ensure we stick to your scheduled window. As we're en route, we'll text you a more accurate ETA of 15 to 30 minutes.

We provide contactless pickup right at your doorstep. Please have your bags ready, ideally using separate bags for hang-dry items, dry cleaning, and wash & press. Rest assured, your preferences are saved with us, so you won’t need to repeat them.

Cleaning

During the cleaning process, we carefully review your preferences and follow all your instructions, including hypoallergenic care, delicate handling, hang drying, whites separation, and color separation.

For dry cleaning, we use a hydrocarbon solvent and eco-friendly solutions. Our team expertly treats stains and has a high success rate with even the toughest types—whether it’s wine, food, oil, or blood stains, we’ve got it covered.

Finally, we package everything neatly to ensure it's ready for delivery.

Delivery

On the day of delivery, as we're en route, we'll notify you with a 15-30 minute ETA. We’ll bring all your bags right to your doorstep. For rush orders, we can deliver your laundry within 24 hours, while dry cleaning typically takes about 2-3 days.

Our concierge will arrive on time within the scheduled window. If you need to reschedule, please give us a call at least 2 hours in advance.
Home